1.接电话第一句不是hello,而是：
This is Grace.
Grace speaking.
Good morning/afternoon, this is Grace.
如果对方先说：
May I speak to Grace?
Answer:This  is she(he)
 This is she speaking.

2.如果太吵
a)关门
Thank you for calling, Ms Grace, Could you hold for a minute while I close the door?
b)换房间
Would you wait for a moment so that I can take this call in another room?
c)打回去
I need to take this call in another room. Is there any way I can call you back in five minutes?
d)换时间
I’m glad you called, but I have another appointment at 11 a.m. Could we arrange another time to speak?

3.没有听清楚名字
I’m sorry. I didn’t get your name. Could you repeat it, please.
May I get your name and title again?

4.问姓名
Could you spell out your name, Mr.Grace?
How do you spell your last name, please.

5.听不清楚对方，不说 Can you speak up?
I’m having trouble hearing you. Can you hear me all right
I’m sorry we seem to have a bad connection. Could you speak a little louder?

面试当天到接待室时
Good morning, My name is Grace. I have 10’clock appointment with Mr.Taylor.

说weakness
Sometimes I have a hard time saying no to people, and I end up taking on more than my fair share of the work.有时我不太会拒绝人，所以做的事情常常比别人多。